Shipping policy
Shipping Policy
At The Pastel Carnival, we aim to ensure timely and reliable delivery of all wholesale orders.
1. Shipping Partners
We ship orders through renowned and trusted courier service providers to ensure safe and efficient delivery across India.
2. Order Processing Time
- Orders are typically processed within 3–6 business days, depending on the location and order volume
- During peak seasons or high demand periods, processing may take slightly longer
3. Shipping & Delivery Timeline
- Delivery timelines vary based on location and courier partner
- Estimated delivery time is usually 3–7 business days after dispatch
4. Tracking Information
- Once your order is shipped, we will share the tracking details via SMS, WhatsApp, or email
- Customers can use this tracking link to monitor the status of their shipment
5. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout
6. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Courier partner issues
- Weather conditions or natural disruptions
- Incorrect shipping details provided by the customer
We request your understanding in such situations.
7. Incorrect Address or Delivery Issues
- Customers are responsible for providing accurate shipping details
- If an order is returned due to an incorrect address or failed delivery attempts, re-shipping charges may apply
8. Damaged or Missing Items
In case of damaged or missing products, please refer to our Refund & Return Policy for claim procedures.
9. Contact Us
For any shipping-related queries, feel free to contact us at:
thepastelcarnival@gmail.com