Refund & Return Policy

Refund & Return Policy

At The Pastel Carnival, we operate as a wholesale supplier, and therefore maintain a strict no-return policy to ensure consistency in pricing and product handling.

1. No Returns Policy
We do not accept returns for any products once they have been sold and delivered. All purchases made on our website are considered final.

2. Damaged or Missing Products
We only offer replacements or refunds in cases where:

• The product received is damaged, or
• Items are missing from the order

3. Proof Requirement (Mandatory)
To process any claim for damaged or missing items, customers must provide:

• A clear unboxing video, recorded from the moment the package is opened
• The video must clearly show the package condition, shipping label, and contents inside

Important:

• Claims without a proper unboxing video will not be considered.
• The video must be unedited and continuous.

4. Reporting Timeline

• All issues must be reported within 48 hours of delivery
• Requests raised after this period will not be eligible for review

5. Resolution Process
Once the issue is verified:

• We will either ship a replacement product or
• Provide a refund/credit note, based on product availability and internal assessment

6. Contact for Claims
To raise a claim, please contact us with your order details and video proof at:
[Insert Your Support Email / WhatsApp Number]

By placing an order on our website, you agree to this Refund & Return Policy.

Note: As a wholesale business, we encourage customers to review product details carefully before placing orders. For any pre-purchase queries, feel free to reach out to our support team.